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01 · WHY THIS SERVICE EXISTS
Most bikes never get proper attention
Frequent maintenance keeps your bike safe and as fit as you are. Similar to a car, a bike maintenance depends on the kms a rider puts on it and the exposure to the elements: parts will wear out and require replacement while some others will need adjusting or deep cleaning and waxing. If you ride often, we strongly suggest you consider becoming a Heights Regular.
FROM OUR OWN BOOKING DATA
Regulars split into two different rhythms
Riders back roughly every three months, and riders back every four to six. The two tiers are priced around those two groups, not a hypothetical average customer.
PER BIKE, NOT PER PERSON
Membership follows the bike
If there are two bikes on the rack at home, each one deserves its own Heights Regular membership.
02 · HEIGHTS REGULARS TIERS
Two tiers, priced around how often you actually ride
Both tiers cover The Heights Tune and The Heights Overhaul at no extra charge on top of membership. Book them whenever suits you best.
The Heights Regulars
REGULARS · TIER 01
For bikes returning for maintenance every 4 to 6 months
$559
/YEAR, PER BIKE
PAID UPFRONT
OR
/MONTH, PER BIKE
ANNUAL MEMBERSHIP
$49
SERVICES INCLUDED
DISCOUNTS
One Heights Tune · One Heights Overhaul
BOOKING
10% on components and accessories
FIT CHECK-IN
Priority
Annual, 15-20 mins
The Heights
Regulars Plus
REGULARS PLUS · TIER 02
For bikes returning for maintenance every 3 months
$749
/YEAR, PER BIKE
PAID UPFRONT
OR
/MONTH, PER BIKE
ANNUAL MEMBERSHIP
$65
SERVICES INCLUDED
BETWEEN SERVICES
Two Heights Tunes · One Heights Overhaul
DISCOUNTS
Unlimited walk-in quick checks (under 15 minutes)
BOOKING
15% on components and accessories
FIT CHECK-IN
Priority
RENEWAL CREDIT
Annual, 15-20 mins
5% of the year's components/accessories/nutrition spend applied toward the following year's renewal, capped at 50% of the Regulars Plus renewal price.
- CAM
“A subscription is something you forget you're paying for. A membership is something you get value from because you show up or we remind you it's time to bring your bike in. If you're a rider that has events marked on the calendar, we'd like to reward you for being a regular client and supporting our business.”
03 · FREQUENTLY ASKED
Honest answers, in plain language.
Anything not covered here, ask the crew in the workshop, or drop us a note in the chat and we'll come back to you.
If it's paid upfront, you'll receive the benefits but we won't provide any refunds. If you're paying for it every month, cancellation fees apply. You can check this in our Ts&Cs.
No, you can book them whenever they're due across the year.
A walk-in check is the small stuff: it doesn't require any disassembly or parts reinstallation. Think about a rub, a gear that won't settle, a chain drop, tyre pressure fixing, or anything simple that can be looked at while you wait, no booking. A Tune or an Overhaul is scheduled bench time for proper maintenance and stays a proper booking either way.
The included check-in is a 15–20 minute look, not the full Heights Fit session: for example, a saddle repositioning. If you want the full fit, you can book it in this website or ask us at the bench and we'll put it in the calendar.
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