Frequently Asked Questions

To book bike maintenance with delivery, simply go online and select your desired service. We'll display available dates based on the service and our availability. Once scheduled, we'll get in touch to arrange the pick-up and drop-off details. Typically, pick-up occurs between 6am and 9am on the service day. Delivery is available for Sydney North, Northern Beaches, Hornsby, Ryde, Mosman, and northern Sydney for an additional AUD$10. For other suburbs, please contact us to arrange delivery at an extra cost.

Our service costs include both labor and materials. If any spare parts are needed, we'll reach out to you for approval before making any replacements.

The frequency of bike servicing depends on your weekly riding distance. If you ride 100-200km per week, we recommend servicing every 3-4 months. For those riding over 200km per week, servicing every 2-3 months is ideal, including a full strip (Premium service) once a year. Always clean your bike after every ride! If you ride less, aim for at least one Basic service and one Premium service annually. Even if your bike is not in use, components can rust, and oils/greases can degrade. Regular maintenance ensures a safe and enjoyable ride, preventing costly repairs.