Shipping & Returns
Shipping Policy
What courier or parcel delivery firm do you use?
Most orders of our products available in our local inventory ship with Mail Plus or due to location AusPost. Orders placed by 2pm Monday to Friday are packed and dispatched on the same day. Orders placed on a non-business day are packed the next business day. Please see the shipping info below for common delivery time frames: Our MailPlus Express delivery statistics. We’re stoked about these numbers, all thanks to dedicated teams and airfreight network.
96% delivered in 1-2 days, 84.3% overnight.
2.8% delivered in three or more days.
1.2% of delays are COVID related or other.
*Delivery data may vary week to week.
Please note that some products might be shipped from overseas sources, and this might affect the delivery dates. Please check on each product details for more information on the estimated delivery time.
Can I track my order?
You will be emailed your tracking number when your order has been dispatched (1 - 3 Business days from placing your order).
What is your returns policy?
We want you to love our products, but more than that we want you to love us. Our returns policies are simple and designed with that in mind. Please see our returns page for more information.
Do you ship outside of Australia?
Please contact the store via email to discuss international shipping.
Return & Exchange Policy
Returns
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, please email the store, a postage paid label will be emailed to you. Attach the label to the packaged item and drop at any post office or into any AusPost box.
Once we receive and process your return we will refund or replace your order as requested.
Alternatively returns can be mailed to:
Heights Cycling
Shop 1 - 1 Walsh Street, North Narrabeen
NSW 2101
Please include your name and order number.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds (if applicable)
If you haven’t received your refund, first check your bank account again.
Then contact your credit card company, it may up to 5 business days before your refund is officially credited. If you’ve done all of this and you still have not received your refund, please send us an email.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
If you need to exchange an item for something different, please send us an email.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.